Senior Service Desk Manager

Recruiter :

Datacom Nationwide Recruitment

Salary :

£35,000 to £50,000 per year (benefits)

Location :

Manchester

Description :

Engineers. You will be managing both desk and field service Engineers and ... customer service issues are escalated to field management. Ensure the performance ... Very successful managed services IT provider requires an exception Service Desk ... procedures within the Service Desk. Including escalation and exception management ... performance indicators to monitor the performance of the Service Desk staff. Be responsible for capacity and capability planning of the Service Desk. Introduce a

Posted on :

29/08/2008

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